Nightkeep answers your guests from 8pm to 8am your local time, 7 nights a week. Every message gets a reply in under 10 minutes, real emergencies go straight to your on-call person, and a short report is waiting for you each morning.
$30 USD per listing per month after the trial. Cancel with 30 days' notice.
We work inside the software you already use, like Hostaway, Guesty or OwnerRez. No new apps for you or your guests.
You fill in a short form per property: check-in steps, wifi, parking, house rules and who to call. We turn it into a playbook for each listing.
From 8pm to 8am your time, our team answers every guest message in under 10 minutes, in your voice, using your playbook.
Every morning you get one short summary: messages handled, anything still open and anything you need to do today.
Our team is based in the Philippines and works shifts matched to your local night, wherever your rentals are, from Florida to Ontario to Queensland. Every shift is staffed by alert, trained people, not someone half-asleep on call.
Your hours
Covered in your local time, wherever your listings are.
Your guests
Clear, warm replies for guests from anywhere.
Your setup
We work inside your software, in your voice.
No setup fee. No long contract. Try it for two weeks before you commit. Prices in USD.
Anywhere. Tell us your time zone and we staff your night, whether that's in North America, Australia, Europe or Asia. We follow your local hours, your house rules and your escalation contacts.
No. You add us as a limited team member or co-host in your booking software, and you can remove that access anytime. We store any logins in a password manager, never in chats or notes.
No. Real people read and answer every message. We use AI to help draft replies faster, but a person checks every message before it goes out.
Yes. We write in your tone, use your house rules and sign off the way you do. You approve the playbook before we start.
We follow your escalation rules and call or text your on-call person right away. If they don't answer, we try your backup contact.
Our standard coverage is 8pm to 8am in your local time zone, every night. Ask us about extra hours.
Send us a note with how many listings you manage and the software you use. We'll have you covered within a few days.
Email andrei@nightkeepglobal.com